專業(yè)服務(wù)，鑄就信任

柳工售后服務(wù)在幾內(nèi)亞贏得廣泛贊譽(yù)

LiuGong After-Sales Service Earns Wide Acclaim in Guinea

LiuGong

近日，柳工收到幾內(nèi)亞多家大型礦業(yè)與基建企業(yè)感謝信?？蛻魝兏叨仍u(píng)價(jià)柳工團(tuán)隊(duì)在當(dāng)?shù)氐氖酆蠓?wù)表現(xiàn)，充分展現(xiàn)了柳工“以客戶為中心”的服務(wù)理念。

Recently, LiuGong received letters of appreciation from several major mining and construction companies in Guinea, praising the outstanding performance of LiuGong’s local after-sales service team, which embodies the company’s strong customer-first philosophy.

自2022年起，柳工加大在幾內(nèi)亞市場(chǎng)投入，長(zhǎng)期派駐10至15名專業(yè)服務(wù)工程師，并在多個(gè)重點(diǎn)區(qū)域設(shè)立服務(wù)網(wǎng)點(diǎn)，全面覆蓋當(dāng)?shù)刂饕V區(qū)及基礎(chǔ)設(shè)施項(xiàng)目，提供全方位技術(shù)保障。為確保設(shè)備高效運(yùn)營(yíng)，柳工制定嚴(yán)格服務(wù)標(biāo)準(zhǔn)：1小時(shí)內(nèi)響應(yīng)、4小時(shí)到達(dá)現(xiàn)場(chǎng)；一般故障當(dāng)天修復(fù)；核心部件維修5天內(nèi)完成。同時(shí)，依托兩大備件中心，有效保障維修效率。

Since 2022, LiuGong has increased its investment in the Guinea market stationing 10 to15 professional service engineers long-term and setting up service points across key areas. This ensures full coverage of major mining sites and infrastructure projects, providing comprehensive technical support. LiuGong has established strict service standards, including a 1-hour response time, 4-hour onsite arrival, same-day repair for common faults, and completion of major component repairs within 5 days. Two spare parts centers further ensure maintenance efficiency.

感謝信中客戶特別指出，柳工設(shè)備長(zhǎng)年在高溫環(huán)境（45°C左右）和高強(qiáng)度作業(yè)超10,000小時(shí)的極端工況下，仍保持高性能及穩(wěn)定出勤率。面對(duì)突發(fā)故障時(shí)售后團(tuán)隊(duì)均能以專業(yè)技術(shù)和高度責(zé)任感快速響應(yīng)，確保生產(chǎn)運(yùn)營(yíng)高效順暢。

Customers noted in their letters that LiuGong equipment maintains excellent performance and stable attendance even under extreme conditions — operating over 10,000 hours in constant high temperatures (around 45°C) and heavy workloads. Whenever unexpected failures occur, LiuGong’s after-sales team responds quickly and professionally, ensuring smooth and efficient operations.

柳工售后服務(wù)負(fù)責(zé)人表示，未來公司將持續(xù)深耕幾內(nèi)亞市場(chǎng)，完善服務(wù)網(wǎng)絡(luò)，提升響應(yīng)速度與技術(shù)水平，以更專業(yè)、高效、可靠的服務(wù)為客戶創(chuàng)造更大價(jià)值。

The head of LiuGong’s after-sales service stated that the company will continue to deepen its presence in Guinea, expand its service network, and enhance response speed and technical capabilities to create greater value for its customers.

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柳工國際

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2002年提出“建設(shè)開放的國際化柳工”至今，柳工已擁有超過30家海外子公司&機(jī)構(gòu)，4座海外制造工廠，12個(gè)全球研發(fā)基地，500多家全球經(jīng)銷商，為180多個(gè)國家和地區(qū)提供產(chǎn)品和服務(wù)。在打造具備全球競(jìng)爭(zhēng)力的世界一流企業(yè)背景下，柳工將持續(xù)積極建設(shè)全價(jià)值鏈協(xié)同發(fā)展的全球戰(zhàn)略合作伙伴關(guān)系，堅(jiān)定推進(jìn)全面解決方案、全面智能化、全面國際化的“三全”戰(zhàn)略。

In 2002, LiuGong put forward the globalization strategy. Since then, LiuGong has had over 30 overseas subsidiaries & offices, 4 overseas manufacturing plants and 12 global R&D bases, over 500 global dealers provide LiuGong products and services to the customers in over 180 countries & regions. Guided by the reform of building a world-class enterprise with global competitiveness, LiuGong will continue to actively build a synergistic global strategic partnership across the entire value chain by firmly promoting the "Total Globalization, Total Solution and Total Intelligent" strategy.

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